Kitchener Therapy Collaborative is committed to protecting your privacy and security as you use our website.

This section will help you understand how your personal information will be treated as you use our site.

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This policy is reflective of the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA) in the context of this act, personal information is defined as any information about an identifiable individual, such as your home address, telephone number, or personal e-mail address. Personal information does not include business contact information such as your name, title, position, or business address.  The protection of personal information is important and we are committed to responsibly collect, use, and disclose private information for the specific extent of the services provided. We only collect personal information through the "Contact Us" section when you send us an e-mail. The assumption is that the information provided through filling out the contact form is not business contact information unless notified otherwise. Personal information is not sold to third-party marketing companies. Kitchener Therapy Collaborative does not guarantee that information will not be extrapolated unlawfully by third parties when it is communicated to us over the Internet. However, our website utilizes the most current firewall, virus protection, and other technological safeguards to protect the privacy of the personal information stored in our database that is retained on the computer network. Electronic transmission of personal information in any form contains risks and there is no method of transmitting or storing data that is completely secure.

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Kitchener Therapy Collaborative strictly adheres to current legislation governing personal privacy. The information we collect is used to:
ensure that we can contact you; maintain accountability as service providers; ensure safety; ensure that legal and ethical standards are met. All clinical files and data are stored in a secure location or on a secure server. 

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When browsing our website, we collect:

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• The email addresses of those who communicate with us via email

• Compiled information about what pages website users access or visit

• The visitors' Internet Protocol (IP) addresses

• User-specific information on what pages website users access or visit, the time they visit, and the duration on each page

We use this information to:

• Improve the user experience and content of our website​

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Inquiry submissions to us via our website, we collect:

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• Site visitors' names and email addresses who send an inquiry

• Additional information provided by contacts about the nature of their inquiry

• The contact's Internet Protocol (IP) address

• The website referrer that explains how the contact found our site

We use this information to:

• Respond to inquiries

• Improve the user experience and substance of our website

 

Links

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Our site contains links to other third-party sites that may have different privacy policies. With each link, please refer to the privacy policies of the respective sites. Kitchener Therapy Collaborative bears no responsibility or liability for the privacy practices of these sites.

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Disclaimer

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Our Privacy Policy is subject to change at our discretion and without notice. The content of this website should at no time be interpreted as clinical advice and is provided for informational purposes only. The information on this site does not replace nor substitute the advice of a trained professional familiar with the specific facts relating to your particular circumstances in any way as the information displayed here is of a general nature. Kitchener Therapy Collaborative is not responsible for individuals acting or failing to act based on something they read on this website and reviewing our website should not be perceived as already obtaining professional advice. Content on this site may provide some general information, however, any specific question should be sought from a  professional clinic. Electronic mail is not a secure method to send confidential information, therefore we advise you to be cautious about what you send to us and should only convey non-confidential information unless instructed otherwise.